Tax on Purchases. Your CWP online purchase will be subject to Sales Tax applicable to the location that the products ships from (Ontario).
Payment. All prices are in Canadian dollars. The CWP online store accepts a variety of payment methods using the PayPal payment system. Information on acceptable payment methods will be shown on the checkout page when completing a purchase. CWP has elected to use the PayPal system to ensure the protection of your private financial information.
Returns. If you are dissatisfied with an item, you can request a return by e-mailing us at onlineorders@cwp-inc.com. For eligible products, you have up to 5 calendar days from the time you receive the item to initiate a return.
Items ineligible for a return include:
Items that do not have all original packaging available to return with the product.
Items which have physical damage or markings caused by customer.
Items which have been installed (or partially installed).
Items which have had any protective wrapping removed.
Upon receipt of a request for a return of item, CWP will confirm whether such item is returnable and issue a Return of Goods Authorization (RGA) number. The customer may then return the item by courier at the customer’s expense. Within 5 days following receipt of the item and inspection of the goods, CWP will issue a refund for the item. Please note that all refunds shall be based on the purchase price of the item less a 35% re-stocking fee.
Shipping. Items ship as they become available. CWP does everything possible to ship within the indicated lead times but does not guarantee these lead times. Shortly after you place your order, you will receive an order acknowledgement email to confirm your order details, including shipping information. The CWP online store sells and ships items only within Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside of Canada. If there are problems with your shipment, please contact us at onlineorders@cwp-inc.com.
Warranty Information. All our products come with a comprehensive manufacturer’s warranty, a copy of which is available upon request. CWP does not warranty manufacturing defects, as this is covered by the manufacturer’s warranty. If you require warranty information, please contact us at onlineorders@cwp-inc.com.
